FAQs

Frequently Asked Questions

We know you might have a few questions before you shop with us. That is totally normal. We have put together some answers to the things we hear most often. If you do not see your question here, please feel free to reach out. Our team is always happy to help.

What shipping options do you offer?

We offer standard and express shipping at checkout. The exact delivery times and costs will show up when you enter your address. We work hard to get every order packed and ready to go within a couple of business days. You will receive a confirmation email the moment your package leaves our hands.

How can I track my order?

Once your order ships, we will send you a tracking number by email. You can use that link to see exactly where your package is on its journey. Sometimes tracking updates take a day to appear, so please be patient. If the link does not work after a few days, just email us and we will look into it for you.

What is your return policy?

We want you to feel completely happy with your purchase. If something is not right, you can request a return within 30 days of receiving your order. Items should be unused and in their original packaging. To start a return, simply email us with your order number and we will guide you through the process. Refunds are issued to your original payment method once we receive the item back.

What payment methods do you accept?

We accept all major credit cards and debit cards. You can also pay with PayPal if that is easier for you. Our checkout process is secure and encrypted, so your payment details are always kept safe. We never see or store your full card information.

How can I be sure about the quality of your products?

We personally check each item before it goes into the box. We only work with suppliers we trust, and we take quality seriously. If you ever receive something that does not meet your expectations, please contact us right away. We will do our best to make it right.

How do you protect my privacy?

Your personal information is private and protected. We only use your data to process your order and improve your shopping experience. We never sell or share your information with third parties. You can read our full privacy policy on our website for all the details.

Do you ship internationally?

Yes, we do ship to many countries around the world. During checkout, you will see a list of available shipping destinations. If your country is not listed, please email us and we will see what we can arrange for you.

How do I contact customer service?

You can reach us anytime at [email protected]. We usually respond within one business day. Whether you have a question about an order or just want some advice, we are here to listen and help in any way we can.